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Web Streaming Difficulties

By City Staff

The City of Sarnia is pleased to have been providing live web streaming of Council meetings at www.sarnia.ca since March 2017.

Sarnia has been a frontrunner in accessibility by being one of the first municipalities in Ontario to offer live closed captioning for all of its web streams. We strive to produce a seamless experience, but with new technology solutions, difficulties sometimes occur.

It has come to our attention that some people attempting to watch the web stream of City Council meetings have been experiencing difficulties.

When accessing The City’s web streaming platform from a desktop computer the system requires a software plug-in called Adobe™ Flash. This plug-in must be installed in a viewer’s browser and allowed to access the City of Sarnia’s web streaming site for video content to be displayed.

Adobe™ Flash is not required to view the stream from mobile devices such as phones or tablets that run iOS and Android.

Outdated versions of a web browser or the Adobe™ Flash software can cause the video content to not display properly.

If you experience problems, confirm that your web browser and Adobe™ Flash plug-in are up to date and that Flash is enabled with permission to run.

For more information on how to enable the Adobe™ Flash plug-in for various browsers visit https://helpx.adobe.com/flash-player.html.

The City’s web streaming provider periodically updates the City of Sarnia’s web streaming site to provide clear instructions if the browser’s Adobe™ Flash plug-in configuration is not supported.

As the City also recognizes that the use of Flash is becoming outdated and we are working with our streaming provider to move towards a web based video player that does not depend on the Adobe™ Flash plug-in.

For additional information contact the City Clerk’s Department during regular office hours at 519-332-0330 ext. 3320.

This article was posted Wednesday, September 27, 2017 2:40 PM

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255 North Christina Street,
Sarnia, ON N7T 7N2
PH#: 519-332-0330
TTY# : 519-332-2664