City of Sarnia

Customer Feedback

We value your input and look forward to hearing from you.


You may register a complaint, compliment or suggestion by calling Sarnia Transit at 519-336-3271, or emailing transit@sarnia.ca

The following information is required for follow up:

Bus route (e.g. Route 9 - Lambton College, or Care-a-Van)

Location and direction of travel

Date and time of incident

Bus number, if possible (3-digit number located inside the bus just above the driver)

Description of the driver

Your name and telephone number


A report is filed based on the information we receive. The incident will be investigated from one of our office staff. If you would like a follow-up phone call or email, please indicate this at the time the incident is filed.

This page was reviewed or revised on Tuesday, January 14, 2014 2:35 PM