City of Sarnia

Using Sarnia Transit Services

Transit Stops

In cases where a bus stop or Care-a-Van stopping area is temporarily inaccessible or where a temporary barrier exists, people with disabilities will be able to board or exit the bus at the closest available safe location. In determining where a safe location is located, the operator will consider the preference of the person with a disability; however the final determination of the safe location is determined by the operator, given their responsibility for the safe delivery of transit service. In these instances operators will promptly report the inaccessible stop to their on duty route supervisor.

Passenger Assistance

Upon request, operators will provide assistance (to the best of their ability) with boarding and exiting the bus, to people with disabilities. Transit operators should not be lifting individuals, strollers or large items. Persons needing such assistance should be travelling with a support person. Support persons may travel at no cost if they are assisting an individual with a disability and the individual has a disability support person’s identification card, which is available from Sarnia Transit. Operators should always provide sufficient time for those who are unsteady on their feet to get safely to a seat and while getting off the bus. Upon request, transit operators will assist with safe and careful storage of mobility aids used by persons with disabilities. People using oxygen are welcome on Sarnia Transit buses.

Storage of assistive devices/mobility aids/strollers

Where room is available and safe storage is possible, transit operators will ensure assistive devices/mobility aids are safely stored and secured within the bus. Walkers, canes, strollers etc. should never obstruct the free flow or safety of other passengers in the aisle or entrance/exit areas of buses. All newer buses have at least two seats that fold up. This area can be used by passengers travelling with strollers. The bus operator will fold and unfold these seats as required. However, should this seating area be marked as a Courtesy Seat and a passenger with a disability boards the bus, they will be given priority for this space.

This page was reviewed or revised on Wednesday, May 22, 2013 8:13 AM